Complaints Procedure

Careerwise UK Limited Complaints Procedure

 

Our aim is to always provide the best service possible to our Candidates and Clients however should there be aspects of our service that you consider to be unsatisfactory our procedure for handling your complaint is as follows:

 

Your complaint will be handled by our Managing Director or a senior member of staff appointed by them.

 

We would hope to be able to resolve the issue satisfactorily by phone by the department concerned.

If this is not possible and you wish to make a formal complaint we would proceed to fairly and confidentially :

  • Interview members of staff for their version of events

  • Examine any documentary evidence

  • Assess any allegations of misconduct by the agency or its staff.

  • Acknowledge your complaint within 2 working days.

  • Respond to your complaint as soon as it is possible.

 Complaints should be addressed to complaints@careerwise.com or in writing to

Careerwise UK Limited, 2 Gipsy Hill, London SE19 1NL

Please provide us with the facts, evidence and timeline of the events leading to your complaint.

This should include if possible the dates/times of emails or conversations and the member of staff contacted.

 

We have been members of the REC (Recruitment & Employment Confederation) for many years and you have the option to make a complaint to them should you feel we are in breach of the REC Code of Professional Practice.