IT Service Management Business Analyst (ServiceNow, ITIL)

  • Job Reference: 0000005391
  • Date Posted: 1 June 2018
  • Recruiter: careerwise
  • Location: London
  • Salary: £450 to £500 Per Day
  • Sector: I.T. & Communications
  • Job Type: Contract
  • Duration: 3 months +
  • Work Hours: Full Time

Job Description

IT Service Management Business Analyst (ServiceNow, ITIL) is required by a large organisation to join their team working on a large scale ITSM transformation programme creating a digital operations centre.

You will be responsible for gathering requirements, leading workshops and contributing to the design of new ITSM solutions based on ServiceNow.

Required experience:

  • Business Analyst by background with excellent requirements gathering and business processes workflows documentation skills
  • excellent client facing and communication skills
  • good experience with creating solutions based on ServiceNow
  • End to end ITIL based process design and delivery
  • broad knowledge of Business Analysis tools and methodologies
  • any experience in defining digital operations centre will be beneficial
  • experience in working closely with 3rd party technology providers ideally within consulting/professional services environment, any experience of in-sourcing IT services will be an advantage
  • broad experience with various ITSM tools will be beneficial

Urgent requirement with quick application process.